Reliable fulfillment. Transparent returns. Responsive U.S. support.
At Syntrex Research, we are committed to providing a reliable, efficient, and transparent shipping experience. Every order is carefully processed, securely packaged, and shipped with the goal of ensuring your research materials arrive safely and on time.
All orders are fulfilled within the United States and supported by our U.S.-based customer support team. This allows us to provide fast order processing, reliable shipping, responsive service, and timely assistance throughout your purchasing experience.
Orders placed before 2:00 PM EST, Monday through Friday, are typically processed and shipped the same business day. Orders placed after 2:00 PM EST, on weekends, or on federal holidays will be processed on the next business day.
During periods of elevated order volume, processing may require 1-3 business days. All orders are processed and shipped Monday through Friday only.
Syntrex Research currently ships exclusively within the United States. We do not offer international shipping at this time.
We partner with trusted carriers, including FedEx, UPS, and USPS, to support secure and reliable delivery. Syntrex Research reserves the right to select the most appropriate shipping carrier and service level based on destination, package size, and operational considerations.
Orders shipping to P.O. Boxes will be shipped using USPS. FedEx and UPS do not deliver to P.O. Box addresses.
Once your order has shipped, you will receive an automated shipping confirmation email containing your tracking information. Please allow up to 24 hours for tracking updates to appear on the carrier’s website.
While we strive to meet all estimated delivery windows, Syntrex Research is not responsible for delays caused by carrier service interruptions, severe weather, incorrect shipping information, failed delivery attempts, natural disasters, federal holidays, or other circumstances beyond our reasonable control.
At Syntrex Research, we stand behind the quality of our products and the level of service we provide. If your order does not meet your expectations, eligible return requests may be submitted within 7 calendar days of the recorded delivery date, subject to the policy below.
To be eligible for a return or exchange, the return request must be submitted within 7 calendar days of delivery. Products must be unopened, unused, and remain in their original packaging. Products must also be returned in stable, resalable condition, and a valid order number must accompany all return requests.
Customers are responsible for return shipping costs unless the return is the result of an error on our part.
To maintain the integrity of our research materials, the following items are not eligible for return: opened products, used products, reconstituted products, products with damaged, altered, or missing packaging, clearance items, promotional items, final-sale items, and products returned outside the 7-day return window.
If your order arrives damaged, contains incorrect items, or is missing products, please contact us within 7 calendar days of delivery.
Please include your order number, photographs of the shipping box, photographs of the product(s), and a description of the issue. After review, Syntrex Research may, at its discretion, provide a replacement, store credit, or refund where appropriate.
Once an approved return has been received and inspected, we will notify you regarding the status of your request. Approved refunds will be issued to the original payment method, or when appropriate, as store credit or replacement products.
Please allow 3-7 business days for refund processing. Additional time may be required for your financial institution to post the transaction.
Orders may be canceled for a full refund any time before shipment. Once an order has shipped, it can no longer be canceled and will be subject to the Returns & Refunds Policy outlined above.
To help ensure efficient processing, all returns require prior authorization from our Customer Support team. Returns sent without authorization may be refused or delayed.
If you have questions regarding your order, return eligibility, refund status, or shipping information, please contact our Customer Support team.
Email: support@syntrexresearch.com
Business Hours: Monday-Friday, 9:00 AM-5:00 PM EST
Research Use Only. All products are intended exclusively for in‑vitro laboratory research purposes and are not intended for human or animal use.
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